Refund policy
RETURN & REFUND POLICY
We want you to feel confident shopping with LAVIGNIA.
30-Day Returns
You may request a return within 30 days of delivery. To be eligible, the device must be undamaged and returned in its original condition, with the original packaging and all included parts and accessories when applicable.
How to Start a Return
Email hello@lavignia.com with your order number and the reason for your return request before sending anything back. We will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives defective, damaged, or different from what was ordered. Please do not send returns without contacting us first.
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.
Damaged or Incorrect Items
Please contact us within 7 days of delivery at hello@lavignia.com and include clear photos of the item and packaging.
Exchanges
We do not offer direct exchanges at this time. For a replacement of a damaged, defective, or incorrect device, contact hello@lavignia.com so we can provide the appropriate instructions.
